In the last two years, many companies have switched to going remote with the majority of their team.
With the Covid-19 pandemic, and people getting used to working at home, business owners have started to realize the opportunity of being able to hire people from all across the world and cut unnecessary expenses for office buildings. This means an excellent opportunity for you as well.
You can take on a variety of jobs from the comfort of your home, and earn some pretty good cash from them.
In this article, we take a look at phone operator jobs, also known as customer service jobs, in particular.
Since there are many companies out there with a high demand for phone and chat operators, the barrier to entry isn’t that high.
To your luck, there are plenty of different customer service companies that even offer included training for their employees, so oftentimes you don’t even need that much experience to apply.
Requirements To Work As A Phone Operator
If you still have no idea what a phone operator does and what is required in order to apply for this role, here is a brief explanation:
A phone operator is responsible for taking inbound calls with customers, that have some kind of issue or specific question about the products or services the company you’re working for offers.
Basically, you’ll be on the phone the entire time, waiting for a call to come in, and troubleshooting problematic situations for customers.
Most companies on this list offer full-time, as well as part-time jobs, while others leave the time management up to you.
The choice is yours.
You can pursue a full-time career in this field, work part-time from home, or try it as a side hustle.
However, to be a good phone operator, you have to have good communication, and fast typing skills, above-average multitasking abilities, a lot of patience, and a helpful attitude toward the customers.
Some companies require a high school diploma or past experience in this industry.
Obviously, some knowledge about the products or services of your company would help, but as mentioned before, many companies offer in-depth training, where you will learn everything you need for the job.
Does that sound good to you?
Well, then let’s get to the jobs!
9 At-Home Phone Operator Jobs
1. Apple
Kicking things off with a multi-billion dollar company that is known across the globe, we see Apple as one of the best providers for a phone operator career.
Apple has three levels that you can apply for, which differ in requirements, difficulty, and responsibility.
The first level is called At Home Advisor and in this position you’re basically doing the tasks mentioned above. You act as a troubleshooter for calling customers, and provide satisfying service.
The next step is becoming a Team Manager. As a Team Manager, you are responsible for a team of At Home Advisors.
Your duties lie in coaching them, addressing pain points in team meetings, and in general, setting your team up for success.
The person above the Team Manager is called the Area Manager, and as you probably already guessed, the Area Manager leads many different Team Managers.
He also does some business consulting, and honestly, his most valuable asset is his experience.
In fact, you are even required to have at least five years of experience working as a Team Manager to climb up.
You can work part-time and full-time at Apple. They provide savings plans, health insurance, and special discounts on their products for their employees. You will be the first one to hear about new launching products, and for starting out, you can go through their training.
As an At Home Advisor you will earn around $20 per hour, with the ability to work your rate up and climb to higher positions.
A Team Manager earns anywhere from $71,588 to $152,252, and the salary of an Area Manager is upwards of $133,899 per year.
2. Uber
The next big fish on this list is Uber. Now, while working as a phone operator for Uber technically isn’t 100% remote, they still offer attractive job opportunities for some of you. Just like at Apple, you can work your way up the ladder with some effort.
Uber has numerous different teams all across the world. This means you can find job offers in all kinds of niches even near your home.
Apart from working in customer support, you will find jobs in finance, design, marketing, tech, engineering, and many more.
While some of their job listings are remote, many will require you to work 50/50, which means half of the time you’ll be working from home, and the other half at the office.
At the office, you’re working side by side with your fellow colleagues, so if you’re a team player, this might be something for you.
Some past work experience is preferred, but not necessary since Uber provides a huge variety of training and courses.
At Uber, you will have to work 40 hours per week, so it’s probably more attractive for younger people with some past experience, who aim for a career as a phone operator at a big, established company.
In the beginning, you will earn $10 per hour, but you can negotiate a higher rate after working for the company for a while.
3. Mod Squad
Mod Squad is a unique remote service company, that hires workers from all across the world for jobs in content moderation, customer support, trust & safety, community management, social media, and cubeless security.
Due to the variety of job opportunities, you don’t even necessarily have to work as a phone operator at Mod Squad.
Whether you want to work in customer support, or as a moderator in community management or content moderation is up to you.
Mod Squad is known for working with numerous big enterprises, like the NFL, EA Sports, Warner Bros, and Konami, so they can ensure lots of great benefits for their employees.
You can work part-time or full-time, as well as flexible hours. You get medical benefits, a 401(k), and there even is an unlimited vacation policy.
In the beginning, you will earn $15 per hour, with the ability to work your way up. The great thing is, that Mod Squad is always looking to hire new people, so it won’t be too hard to get started.
All you have to do to apply is attach a CV, fill in your personal details, and answer some work-related questions.
4. Amazon
Next on this list is another giant company. Amazon is not only known for its obsession with customer well-being, but also for its big range of job opportunities.
Hiring in over 130 locations in more than 40 countries, and supporting 16 languages, Amazon got you covered.
You can apply for a mix of remote and office jobs at a location near you. Just keep an eye on the job postings for Customer Service Associates in your region.
Set the search filter to remote and browse job offers to work from home.
You have to have a high school diploma, basic computer skills, and preferably six months of experience in customer support.
Also, you won’t only work on the phone, but via email, chat, and mobile chat as well.
Once you’re part of the team, working equipment will be provided for you. And just like every other huge company on this list, you get juicy benefits from working at Amazon.
Like a flexible health care plan, paid time off, life and accidental death & dismemberment insurance, a 401(k), and much more.
And with a starting rate of $15 per hour, your salary won’t be too bad, whether you’re working full-time or part-time.
5. Asurion
If you’re from the United States, Asurion might be your way to go. The company offers insurance for tech devices, working with 120 businesses.
They are in business for over 20 years and provide remote customer care jobs in more than 25 states across the States.
Applying for a job is really easy, you just have to visit the careers page of their website, find a job offer that looks attractive to you, and follow the steps on the website.
You will be asked to fill in general data about yourself, and answer some questions, or you can simply provide a resume that automatically does the work for you.
Some jobs even promise a $3,000 sign-on bonus, and as you probably have guessed Asurion provides A+ insurance and care for their employees.
You get medical, dental, and vision health coverage, vacation time & holiday pay, and a 401(k), just to mention a few.
Asurion requires their employees to have a high school diploma or GED and at least six months of experience in customer support.
Working on weekends, holidays, and evenings also demands you to be more flexible.
The company pays $20 per hour in the beginning. That being said, people reported climbing the ladder as fast as within six months, so going the extra mile will definitely be worth it.
6. U.S. Bank
As U.S. Bank is one of the top five largest banks in the United States, we don’t have to explain to you what types of services they offer. What we can explain though, is what kind of phone operator jobs are available, how to apply for them, what the requirements are, and what benefits you get from working for U.S. Bank.
For their customer service, U.S. Bank hires people in three different categories: onsite, hybrid, and remote. Working onsite means you will be assigned to one of the U.S. Bank locations.
As a hybrid, you work at the office for three days and get to be more flexible at home for the rest of the week. And obviously, as a remote, you work completely from home.
You can apply directly on their careers page for bilingual or monolingual jobs. Working offices are mostly located in the US, Canada, the UK, and Europe.
In terms of benefits, you can expect the basics like a 401(k) plan and health insurance.
But also things like company discounts, and ongoing career development support, in the form of training and further education, might be interesting to you.
Just like most other huge companies, U.S. Bank wants you to have a high school diploma, exceptional language skills, and at least two years of experience in a relevant niche.
Beginners’ rates are around $20 per hour, but as you gain more experience, you can apply for higher positions with bigger payments.
7. Enterprise Holdings
Enterprise Holdings is a car rental and transportation service company. Call center employees are responsible for selling reservations, and solving customers’ problems on the phone.
In terms of management, the structure is similar to that of Apple, with Team Managers taking care of the Customer Service Associates, Department Managers above them, and Directors on top.
To apply for Enterprise Holdings, you don’t necessarily need a high school diploma – one year of sales or call center experience is enough. However, the list of states from which you can apply for the job is limited.
These are all the states available: Arizona, Florida, Idaho, Michigan, Missouri, New Mexico, Nevada, Ohio, Oklahoma, Tennessee, Texas, and Utah.
Additionally, you have to be willing to travel to Springfield, to complete the I-9 process in person, when getting hired.
You will have strict working schedules with breaks and lunches, so no flexible hours here.
When it comes to the benefits, Enterprise Holdings provides you with all the basics. A 401(k) plan, health insurance, paid time off, and of course company discounts.
The rate is $16.50 per hour, but you get competitive commissions for selling reservations, which can add another couple hundred dollars to your monthly salary.
8. Call Management Resources (No Prior Experience)
Finally, a job where you don’t need prior experience! Call Management Resources provides customer support services for various different niches like healthcare, legal, real estate, and many more.
Just like the last company on this list, Call Management Resources employees must live in certain states.
These are Florida, Indiana, Maryland, Michigan, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.
As already mentioned, you don’t need any prior experience to apply for a position.
A high school diploma or GED, plus some technical requirements will be sufficient. You will be hired as a full-time employee, working on weekends, and evenings.
But what does the company provide for its employees? Well, with medical, dental, life, short & long-term disability insurance, a 401(k), and up to five weeks of vacation, you will get pretty much everything you need.
On top of that, $18 per hour with included training pay for up to eight weeks doesn’t sound too bad either.
9. Zapier
Some of you may already know about Zapier, others don’t. Zapier is a task automation company that allows businesses to automate their workflows across different software, which saves them a lot of time.
By creating Zaps, your apps will work together in a flow to achieve the desired outcome, triggered by an event.
You can connect apps such as Slack, Shopify, Meta, Mailchimp, and many more.
As a phone operator, you will do basic customer service work, but at Zapier all the teams work 100% remotely, and you can work flexible hours. Another cool thing with Zapier is, that you can fill out a form on their website, to get notified whenever there are open spots that match your search.
Zapier is a pretty generous company when it comes to its employees’ benefits and bonuses.
Along with medical, dental, and vision healthcare in the UK, Canada, and the US, you’ll also get retirement plans with employer matches in the big four English-speaking countries, and some attractive bonuses like one annual company retreat and bonus payments up to twice a year.
You will also be provided with working equipment, and when building a family, you get to go on parental leave.
The payment system is different from most other companies. You will be paid by performance, with five different competency zones for each position.
Zapier measures your competence through data-driven analytics, along with a couple of other factors.
But to give an approximate number, you can expect to earn around $15 per hour.
At-Home Phone Operator Jobs: Final Thoughts
And there you have it! These are the nine best phone operator jobs you can do from the comfort of your home.
Surely there are many other jobs you can do from home, but if you’re a conversational person, who likes to help people with their problems, a phone operator job might be a great option.
The reason why most of the employers on this list are big, established companies is that these businesses provide the best benefits, working environments, and opportunities to grow, as well as satisfying salaries for their employees.
We included a variety of remote, mixed, and location-based jobs, all across the world, so that anyone can find his ideal job opportunity.
We hope this article was helpful to you!
Tell us about your experience with phone operator jobs! Have you ever worked as a phone operator?
Where are you working right now?
Leave us a comment below!